We have trained personnel to receive calls, schedule or cancel appointments, reschedule appointments to fill open slots in the schedule and call patients. Our PBX (Private Branch Exchange) telephone system allows for calls to be passed on to another operator if the first one is busy. This is how we are able to assist several patients at one time.

For healthcare providers, we have exclusive independent lines that are managed for them alone. Calls for healthcare providers are channeled through these independent lines without affecting the calls for independent physicians. Hours of attention and the number of personnel assigned will be determined at the time of the consult.

INDEPENDENT physician’s call center hours will follow that of the TKIAMA Call center’s schedule.