Other Project
Have a different company that needs the help of a call center? At TKIAMA we can help with that. We will look for the option that best suits your type of business.
Corporate Design
Corporate Design
We have an expert team of designers who will advise you, be able to make your website, make posters for the entrance of your office, business cards, recipes or whatever you have in mind so that your patients know what steps they should take when they arrive and you project good communication to them. This is personalized and our designers will take note of your ideas and help guide you to have the best plan for you or your medical center.
Secretarial duties
Secretarial duties
We know that patients can have may concerns, so we take down their messages and forward them a specific response given to your patients. You may want to leave a general list of responses to patient concerns.
Reminders
Reminders
We have an automatic and effective system to remind your patients of their scheduled appointments.
WHEN THE APPOINTMENT IS MADE: after finalizing the scheduled appointment our system will send an email to the patient confirming the appointment was scheduled. It will include detailed information from the healthcare provider or physician, patient information, appointment address location with a link to google maps, the day and time scheduled, a photo of the medical center or building, and if necessary, any preparations the patient needs to do before the appointment.
TWO DAYS BEFORE THE APPOINTMENT: if, for example, the appointment was scheduled on the 2nd of the month and it is for the 15th of that month, two days before, on the 13th, an email will be sent to the patient reminding them of their appointment with all the detailed information.
ONE DAY BEFORE THE APPOINTMENT: the day before the appointment the patient will receive a text message or SMS to the number registered by the patient. If we continue with the previous example, the patient would receive the message on the 14th of the month. This would ensure that whoever has or who does not have internet access would receive the reminder.
Upon request, the TKIAMA Call Center can also contact patients by phone and call them the day before an appointment.
Call Center for Healthcare Providers and Physicians
Call Center for Healthcare Providers and Physicians
We have trained personnel to receive calls, schedule or cancel appointments, reschedule appointments to fill open slots in the schedule and call patients. Our PBX (Private Branch Exchange) telephone system allows for calls to be passed on to another operator if the first one is busy. This is how we are able to assist several patients at one time.
For healthcare providers, we have exclusive independent lines that are managed for them alone. Calls for healthcare providers are channeled through these independent lines without affecting the calls for independent physicians. Hours of attention and the number of personnel assigned will be determined at the time of the consult.
INDEPENDENT physician’s call center hours will follow that of the TKIAMA Call center’s schedule.
